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Policies Agreement

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TERMS OF USE

ABOUT PRODUCTS AND SERVICES

Pursuant to the Enterprise Law No. 59/2020/QH14 dated June 17, 2020 of the Socialist Republic of Vietnam;
Pursuant to the Law on Information Technology No. 67/2006/QH11 dated June 29, 2006 of the Socialist Republic of Vietnam;
Pursuant to the Law on Protection of Consumer Rights No. 59/2010/QH12 dated November 17, 2020 of the Socialist Republic of Vietnam;
Pursuant to the Law on E-Transactions No. 51/2005/QH11 dated November 29, 2005 and Decree No. 52/2013/ND-CP dated May 6, 2013 of the Socialist Republic of Vietnam;
Pursuant to the Cyber-security Law No. 24/2018/QH14 dated June 12, 2018 of the Socialist Republic of Vietnam;
Pursuant to Article 38 of the Civil Law No. 91/2015/QH13 dated November 24, 2014 of the Socialist Republic of Vietnam;
Pursuant to the Commercial Law No. 36/2005/QH11 dated June 14, 2005 of the Socialist Republic of Vietnam;
Pursuant to Decree No. 72/2013/ND-CP dated July 15, 2013 of the Socialist Republic of Vietnam and the other provisions of law related to business activities of digital products and online services;



Article 1. Subjects of regulation:
Those is person or organization that use computers, phones, tablets... to access, online shopping, or use services and products of Funny Dev Digital Solutions Joint Stock Company (internal products and services or digital content) or buy computers, phones, electronic components... (physical products) at the official stores of Funny Dev Digital Solutions Joint Stock Company (hereinafter below) referred to as "customer" or "user" or "you").

Article 2. Product and service providers:
- Funny Dev Digital Solution Joint Stock Company (Tax number 5702056524; hereinafter referred to as "Funny Dev" or "we").
- Head office: 144 Trung Vuong road, Uong Bi, Quang Ninh 200000, Vietnam.
- Email: contact@funnydev.vn, no-reply@funnydev.vn.
- Telecom office / Hotline: 1900.633.918 / +84343777291.

Article 3. Peoples who directly sell and return products and services:
- Funny Dev staffs and officers have been trained and allowed to sell, support, and warranty products and services, because Funny Dev is responsible for the internal management and management of all staffs. Represented in the process of selling, supporting and guaranteeing products and services to customers.
- Funny Dev salesman are people who licensed by Funny Dev to sell or support products and services. Because Funny Dev has a direct profit discount on each product and service for salesman, the selling price of salesman is not allowed to be higher than the price listed by Funny Dev on the website or information channels. The salesman are take self-responsibility for the process of selling, supporting and guaranteeing products and services to customers.
- In addition, no one is allowed to illegally resell products and services of Funny Dev.

Article 4. Product and service content:
- Funny Dev is the owner and author of the products and services that are sold on Funny Dev online systems (website, mobile applications) and at the official offices and the headquarters of Funny Dev.
- Only the staffs and officers of Funny Dev who have been trained and licensed to sell, support and warrant products and services, by Funny Dev and the salesman of Funny Dev are the ones who are Funny Dev allowed to sell and support products and services. In addition, no one is allowed to illegally resell Funny Dev products and services.
- Contents of products and services provided by Funny Dev include:
+ Digital product and service: A non-existent thing, designed by computer command lines, programming languages, expressed mainly in computer software, websites, and mobile applications or other digital solutions.
+ Products and services other than digital content: Including existing objects (such as computers, phones, electronic components...) and other services in the business field.
- Declaration of exclusive ownership and prohibited copying in any form to the website system funnydev.vn and other extension domain names with prefix funnydev owned by Funny Dev.

Article 5. The related terms and policies about customers that customers need to read and agree to them:
- The Privacy policy of user information in Policy No. 01/CS dated 30/11/2021 of Funny Dev Digital Solution Joint Stock Company.
- The Conditions policy of sale and return of products and services in Policy No. 02/CS dated November 30, 2021 of Funny Dev Digital Solution Joint Stock Company.
- The Warranty policy of support and warranty of products and services in Policy No. 03/CS dated November 30, 2021 of Funny Dev Digital Solution Joint Stock Company.
- And this policy.
- All of them are listed on the homepage of Funny Dev websites as known as funnydev.vn.

Article 6. Collecting customer information during use or process of website visiting, account registration or requesting products, services, payment or requesting support and warranty:
Funny Dev collect and store personal information (full name, email address, phone number, billing address, e-signature in billing while user registering account on Funny Dev websites); browser cookie information of Funny Dev websites (during use at websites that managed by Funny Dev); the public data of Google Analytics, Bing Analytics, Facebook Analytics and Tiktok Analytics; computer information using Funny Dev products and services (computer name, computer type and public Internet Protocol address); and any other data that voluntarily provided by the customer (after being confirmed by the customer) to Funny Dev to:
- Confirm that customer has read and accepted all policies of Funny Dev.
- Confirm the payment and approval for orders placed by customers on Funny Dev online or local stores.
- Implement Funny Dev online advertising campaigns of Google Ads, Bing Ads, Facebook Ads, Tiktok Ads and Zalo Ads to customers in need through behavioral analysis and customer information.
- Send notifications about Funny Dev products as well as activities related to customers.
- Serving the copyright authentication system for using Funny Dev products and services on customer computers.
- Contact with customers in special cases.
- Do not arbitrarily disclose customer information or illegally use customer information unless requested by competent authorities such as Court, Procuracy, Police...
- Funny Dev does not collect any payment method information like credit card information or bank account password.

Article 7. Scope, principles of customer information collection, location and time of keeping customer information:
- Pursuant to Article 4, Privacy Policy of User Information in Policy No. 01/CS dated 30/11/2021 of Funny Dev Digital Solution Joint Stock Company.
- User information is stored on Funny Dev server located at Contabo - Singapore, secured by famous and prestigious technologies from international partners such as: Defiant Corporation, CloudFlare Corporation, pfSense ... Only staffs of Funny Dev have authorized access to use user information.
- Sensitive information such as passwords, online payment methods... of customers are stored in encrypted form (hash) and cannot be directly identified.
- Funny Dev keeps customer information for at least 01 month from when the customer starts using Funny Dev services.

Article 8. Customers legal and allowed behavior:
For customers who have complied with Funny Dev policies and terms as well as other agreements in the contract, Funny Dev ensures the maximum benefits for customers including:
- Priority discount, priority service for new products of Funny Dev.
- Be given priority to become a Funny Dev collaborator, distributor, and agent and enjoy profits according to regulations.
- Invited to participate in customer appreciation meeting and big events of Funny Dev.
- Be supported enthusiastically, maximum according to the policy, especially organizing exchange groups, looking for opportunities for business cooperation and economic development.
- Support to use paid products and services without any cost during office hours (from 08:30am to 11:30am and 01:30pm to 4:30pm. UTC+07:00). Outside of this time, Funny Dev may charge a support fee if necessary.
- Protect personal information, business secrets and support network security solutions.
- Complaints about any behavior affecting customers from Funny Dev staff and Funny Dev is committed to thoroughly resolving the complaint immediately.

Article 9. Obligations of customers, prohibited acts:
- Strictly comply with and do not break the policies, terms and other agreements in the contract signed with Funny Dev to become a customer.
- Strictly comply with the provisions of the law, the State and the Communist Party of Vietnam. It is strictly forbidden to take advantage of Funny Dev products, services, and images to violate the law, infringe upon the legitimate rights and interests of other individuals/organizations.
- Do not have any suspicious behavior (judged by the world leading security mechanisms such as Cloudflare, Linux Security, pfSense, CSF, Imunify360...) to infringe on property, honor, rights and other legitimate interests of Funny Dev in cyberspace as well as in real life.
- You are take responsible yourself for the security of personal information if you use easy-to-remember, easy-to-disclose passwords or do not use copyrighted reputable anti-virus software.
- Funny Dev has the full right to denounce and complain to the Competent Authorities for intentional violations; at the same time have the right to exempt liability, unilaterally terminate the use of products and services and refuse to provide warranty for serious violations.

Article 10. Principles of buying and selling products and services:
- Strictly comply with the provisions of the Law on Enterprises, the Law on Protection of Consumer Rights, the Law on E-Transactions, the Law on Cyber-security, Article 38, the Civil Law, the Commercial Law and other regulations of laws related to business activities of digital products and online services.
- For company provide and selling (Funny Dev):
+ Follow the written instructions for the sale, support and warranty of Funny Dev products and services.
+ The selling price is publicly listed on Funny Dev website and official channels. Staffs and officer of Funny Dev licensed to sell must accurately notify the prices of products and services; Contributors licensed by Funny Dev not sell for more than the listed price.
+ Before selling to customers, they must clearly announce to customers of the status of products, services, and selling prices. Provide sufficient information in text, images and videos for customers to grasp an overview of the products and services that they need and want to buy before paying. And announce to customers about the non-refundable for digital product and service purchases.
+ All payment transactions must be notified to customers to transfer to a Vietnamese bank accounts with type is company, foreign banks with type is company or other electronic financial services with information of Funny Dev. Payments are all provided by the third-party company like 9Pay., Inc and Funny Dev does not store any payment method information like credit card information or bank account password. Officers, staffs and salesman are not allowed to arbitrarily use personal accounts or other payment methods without the permission of the Board of Directors.To avoid that bad actors using fake website tricks (phishing) to steal information. Funny Dev website uses SSL service, customers need to check carefully before paying, using products and services too.
+ Arrange for customers to try products and services on Funny Dev own computer system to test products and services. We do not allow to test on other computers before paying.
- For customers (personal and organizations):
+ Be provided by the seller with all the contents as specified above.
+ Learn more carefully about Funny Dev products and services, can test before buying and must be sure carefully before deciding to buy Funny Dev products and services because there will be no refund for the digital products and services.
+ Learn more about the regulations, policies and terms of Funny Dev related to customers, users are publicly listed on the website (home page and payment page, customers are forced to click agree to the regulations), policies, these terms can buy products and services) and official information channels.
+ Make a minimum payment of 30% (deposit) for the new design of digital content products and services at the time of signing the contract (written or electronic) and pay the rest at the time of acceptance test. Other provisions are subject to agreements in product and service design contracts.
+ Pay 100% (in full) for available digital content products and services or non-digital content products and services at the time of purchase."
+ Do not arbitrarily resell Funny Dev products and services to others or provide these products and services to many people (community) for the purpose of affecting the image, finance, products, Funny Dev service.

Article 11. Principles of product and service support and warranty:
Pursuant to Policy No. 03/CS dated 30/11/2021 of Funny Dev on product and service support and warranty; with the criterion as "Customer is God" as the center, the support and warranty of products and services of customers is free within working hours and the employees are responsible for fully absorbing the feedback of customers with the most polite, gentle and demanding attitude.

Article 12. Principles of product and service exchange, return and refund:
- No refund (pay back) for digital content products and services (digital product, digital service) since the information on using the product or service (product copyright activation code, source code, translation services...) are sent to customers via email, customer accounts on the website, via Facebook, Telegram... or directly.
- Forbidden to change to other products and services after paid for digital content products and services.
- Up to 80% refund (pay back) for products and services that are not digital content in the first 07 days from the time of purchase of physical products and services.
- Except for some special cases based on contracts with customers, separate agreements from before paying for products or services or specifically decided by the Company Director, Funny Dev will refund up to 50% value of contracts, products and services.


That is the Terms of use about products and services of Funny Dev Digital Solutions Joint Stock Company, which is publicly listed on Funny Dev websites. So, Funny Dev would like to announce to all customers.

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